What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit afterpay.com

How do I use Afterpay?

Simply shop online, add items to your shopping bag, and check out as normal. At checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, and returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

To shop in stores with Afterpay, simply download the Afterpay mobile app, follow the in-app instructions to set up the Afterpay Card, and use the Afterpay Card with Apple Pay or Google Pay to make a contactless payment at checkout. You’ll pay 25% at the time of purchase and take your purchase home that day.

Are there extra fees when I use Afterpay?

Afterpay’s pay-in-4 option is always interest-free. There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process). Although this 10-day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.

Afterpay’s longer-term monthly payments option may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.

How does the payment schedule work?

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.

For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What products are not eligible for purchase using Afterpay?

Afterpay is not available for purchases of gift cards or e-gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

How do I return or exchange an item purchased using Afterpay?

Afterpay purchases follow our standard return policy. You can return your online Afterpay purchase in store or by mail for a refund. In-store purchases must be returned in store. Please check that your return or exchange meets our return policy here. To return a purchase made with the Afterpay Card, simply open the Afterpay app and navigate to the “How It Works” section within the In-Store tab. Look under, “How do I return an order?” and follow the instructions to make an Afterpay Card return. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase directly to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support here.

Where can I find out more about Afterpay?

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact their team via chat in the Afterpay app or submit a question here.