Terms & Conditions

By accessing and using our official website [www.uk.luolai.com] (the “Website” or “we”), operated and managed by LUOLAI GROUP as the exclusive authorized distributor in the relevant countries, you acknowledge that you have read, understood, and agreed to be bound by these Terms and related policies.
We may update these Terms from time to time to improve website functionality, enhance user experience, or comply with applicable laws and regulations. Any updates will not affect orders that have already been submitted and accepted prior to the effective date of the changes, nor will they affect any non-waivable statutory rights you may have under applicable law.
Before any changes take effect, we will provide clear notice through appropriate means, including but not limited to website announcements or email notifications. Your continued use of the Website after the effective date constitutes your acceptance of the updated Terms.

Acceptance of Terms

By accessing or using this Website or purchasing any products/services, you acknowledge that you have read, understood, and agree to these Terms.
We may modify these Terms at any time. Significant changes will be notified via email or Website announcement. Continued use after modification constitutes acceptance.
These Terms govern all orders, contracts, and interactions with the Website and services, including promotions, competitions, or special offers.

Eligibility

Users must be at least 18 years old and legally capable of entering into binding contracts. Users under 18 must use the Website with parental or guardian consent, who will be responsible for all actions under these Terms.

Account Creation

Certain features require an account. Users agree to provide accurate information, maintain account confidentiality, and be responsible for all account activity.

Restrictions

Users agree not to use the Website for illegal purposes or to interfere with others’ use.

Products & Services

Availability
Product availability is subject to stock and demand. We reserve the right to limit quantities or refuse orders.
Product Information
We strive for accuracy in product descriptions, images, prices, and specifications. Errors will be corrected or orders may be cancelled according to your preference.
Pricing
Prices are in local currency and include applicable taxes unless otherwise stated. Shipping and additional charges are displayed at checkout.

Order Process

Placing Orders
Placing an order constitutes an offer. Order confirmation emails acknowledge receipt but are not acceptance.
Order Acceptance
An order is accepted upon processing and sending a confirmation email with shipping details. You may cancel before confirmation.
Payment Terms
Payments accepted via credit/debit card, digital wallet. Payment must be completed before shipment.
Order Cancellation
You may contact our customer support to cancel your order within 24 hours of placing it provided the package has not yet been collected by the courier. If your order has already been processed or shipped, cancellation may not be possible; however, you can initiate the return process once you receive the product.
For detailed information on returns and refunds, please refer to our Returns & Refunds Policy

Shipping & Delivery

We partner with professional international logistics providers to ensure safe, reliable, and trackable cross-border delivery for all orders. Orders are shipped once all items are ready, and shipping times and costs vary by destination.
For detailed information on shipping options, delivery times, and fees, please refer to our Shipping & Delivery Policy
Use of this Website constitutes agreement to our shipping terms.

Returns & Consumer Rights

You may request a return after receiving your order or contact customer service to cancel before the order is shipped.
For detailed information on returns, refunds, and cancellation procedures, please refer to our Returns & Refunds Policy
Use of this Website constitutes agreement to our return terms.